Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use Tang Luck Casino’s website, services, games, promotions, and your player account. Tang Luck Casino is operated by SpinShift Ltd and runs as a sweepstakes and social casino.

By visiting the site, creating an account, buying Gold Coins, playing games, claiming promotions, or requesting a prize redemption, you agree to follow these conditions of use. If you do not agree, you should not use the platform.

These service terms are meant to set clear expectations about how the site works, what you can do on it, what you are responsible for, and what Tang Luck Casino may do to keep the platform fair, secure, and compliant.

Eligibility - Who Can Use Tang Luck Casino

Tang Luck Casino is for adults only. You must be at least 18 years old, and you must also be the legal gambling age where you are physically located when you access the site.

It is your responsibility to confirm that using a sweepstakes and social casino is lawful in your location. Tang Luck Casino may restrict or block access in certain states, regions, or other locations, and availability can change over time.

If you are not eligible, you may not create an account, play, purchase Gold Coins, claim promotions, or redeem Sweeps Coins for prizes.

Creating an Account - Keep It Accurate and In Your Name

To use most features, you will need to register a player account. When you sign up, you agree to provide information that is accurate, complete, and up to date, including details needed to contact you and process redemptions.

Accounts must be registered in your own legal name, and you may not open an account on behalf of someone else. As a general rule, only one account is permitted per person, and attempts to create multiple accounts may result in account limits, suspension, closure, and forfeiture of balances or promotions tied to those accounts.

Tang Luck Casino may decline registration requests or limit account features when it reasonably believes the account information is inaccurate, incomplete, inconsistent, or connected to restricted conduct.

Verification Checks - Identity, Age, and Payment Ownership

To protect players and the platform, Tang Luck Casino may request verification at any time. This can happen when you register, when you request a redemption, when account activity appears unusual, or when it is required by internal controls.

Verification may include confirming your identity, age, address, and that you own or control the payment method used for purchases. You may be asked to provide documents or information such as a government-issued identification card, proof of address, or proof of payment method ownership.

If verification is not completed within a reasonable timeframe, Tang Luck Casino may restrict account features, pause redemptions, or take other steps described in these platform rules.

Your Account, Your Responsibility - Security and Authorized Use

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether or not you personally approved it. If you believe your account has been accessed without permission, contact support as soon as possible.

Your account is personal. You may not share it, transfer it, sell it, or allow anyone else to use it. You also may not use another person’s account, even with their permission. If Tang Luck Casino reasonably believes an account is being shared or used on behalf of someone else, it may restrict gameplay, promotions, or redemptions to protect players and the integrity of the site.

How Coins Work - Gold Coins and Sweeps Coins Explained

Tang Luck Casino operates using two coin types:

Gold Coins - used for entertainment gameplay only and not redeemable for cash or cash equivalents.

Sweeps Coins - may be redeemable for prizes, generally at a rate of 1 Sweeps Coin equal to $1, after any applicable playthrough requirements and account checks are satisfied.

Sweeps Coins cannot be purchased directly. They are typically obtained through promotions, rewards, and alternative free entry methods offered on the platform.

If your account is inactive, Sweeps Coins may expire 90 days after your last login. Logging in helps keep your account active.

Purchases, Redemptions, and Account Balances - What to Expect

Tang Luck Casino may offer coin bundles and purchase options using supported payment methods, which may include Apple Pay, bank transfer, MasterCard, PayPal, and Visa. Payment options, limits, and availability can vary based on your location, device, account history, verification status, and the policies of payment providers.

When you request a redemption of Sweeps Coins for prizes, the request may be reviewed before approval. Tang Luck Casino may apply reasonable checks to confirm eligibility, playthrough completion, account ownership, and compliance with these site terms.

Additional redemption rules may apply, including:

• A one-time playthrough requirement of 1x on Sweeps Coins before redemption.
• A limit of one redemption request per account per 24 hours.
• A daily redemption cap of $10,000.
• A redemption fee of 5% of the redemption amount, capped at $250.
• A processing goal of handling requests within 24 hours and a payout goal within 3 days, depending on verification and payment channel timing.

In some cases, bank transfers may take up to 10 business days due to banking timelines.

If Tang Luck Casino does not deliver an approved payout within 3 days, it may apply its compensation policy by adding 1% of the redemption amount and refunding the redemption fee, based on the platform’s published rules at the time of your request.

Tang Luck Casino reserves the right to require a minimum redemption threshold, which may be 100 Sweeps Coins in some circumstances. If a smaller redemption is available at the time you request it, that does not guarantee the same minimum will always be offered.

Bonus Rules Made Simple - Promotions, Playthrough, and Limits

Bonuses and promotional offers can have separate bonus terms, including eligibility rules, time limits, gameplay requirements, and redemption limits. Some promotions are automatic, while others require you to opt in or claim them inside the platform.

Examples of promotions that may be offered include a newcomer gift, first purchase offers, scratch card rewards, paid reward bundles, mail-in requests as an alternative method of entry, referrals, and time-limited events. For example, a welcome offer may provide 100 Gold Coins plus 0.6 Sweeps Coins upon registration, with no bonus code required.

Unless a specific promotion states otherwise, Sweeps Coins generally must complete a 1x playthrough before they can be redeemed. Tang Luck Casino may also apply restrictions such as maximum redemption amounts, limits per player, limits per household, or limits per device when needed to keep promotions fair.

Promotions may be changed, paused, or withdrawn, and players should always review the specific promotion details shown at the time they claim or use an offer. If there is a conflict between a promotion’s specific rules and these site terms, the promotion’s specific rules generally control for that offer.

Game Access and Platform Availability - Realistic Expectations

Tang Luck Casino aims to provide reliable access to games and site features, but availability can vary. Games and services may be affected by your location, device compatibility, internet connection, software updates, maintenance, or technical issues.

Some games, features, promotions, or payment methods may be added, removed, suspended, or limited at any time. Tang Luck Casino does not promise that the site will always be available, uninterrupted, or free of errors.

Fair Play Standards - What’s Not Allowed

Tang Luck Casino is built for honest play. You agree not to use the platform in ways that are unlawful, unfair, or harmful to other players or the operator.

Prohibited behavior includes, but is not limited to:

• Providing false or misleading information.
• Using the site for fraud, money laundering, or other unlawful activity.
• Collusion with other players or coordinated play meant to exploit promotions or systems.
• Chargeback abuse, payment reversals used in bad faith, or attempts to avoid legitimate purchase charges.
• Bonus abuse, including creating multiple accounts to claim the same offer, or using promotions in a way that defeats their intended purpose.
• Using bots, scripts, automation tools, or unauthorized software to interact with the site.
• Attempting to manipulate games, outcomes, random number generation, or site systems.
• Allowing anyone else to access or play through your account.

If a chargeback occurs, Tang Luck Casino may suspend the account and void balances or promotions while the matter is reviewed.

When Tang Luck Casino Can Limit or Close an Account

Tang Luck Casino may refuse service, restrict access, pause redemptions, remove promotional eligibility, or close an account when it reasonably believes:

• These platform rules or promotional rules were broken.
• Verification is incomplete or information cannot be confirmed.
• Account activity indicates fraud, chargeback abuse, collusion, or bonus misuse.
• The account is being used by someone other than the registered player.
• It is necessary to comply with legal or regulatory requirements.

Any action taken is intended to be reasonable and tied to protecting players, the platform, and fair gameplay. When possible, Tang Luck Casino may provide guidance on what is needed to restore access, such as completing verification.

Errors, Glitches, and Game Malfunctions - How They’re Handled

Sometimes systems make mistakes. This can include display errors, incorrect coin balances, pricing or promotion errors, interrupted gameplay sessions, or game malfunctions.

If an obvious error occurs, Tang Luck Casino may correct it and adjust affected balances, results, or promotion credits in a fair and reasonable way. If a game or feature malfunctions, bets or entries affected by the malfunction may be voided or resolved in line with what the platform determines is a reasonable correction based on available records.

Responsible Gaming - Keep It Fun and In Control

Gambling should be entertainment, not a way to make money. Tang Luck Casino encourages players to stay within their means and take breaks when play stops being enjoyable.

Responsible gaming tools may be available, including purchase limits, play limits, cool-off periods, and self-exclusion. These tools are typically managed through support, and you can ask for help setting them up at any time. You can also review our guidance on safer play on the Responsible Gaming page.

Site Ownership and Intellectual Property

The Tang Luck Casino website, including its design, branding, logos, text, and original content, is owned by SpinShift Ltd or used under license. You may use the site for personal entertainment, but you may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission.

Third-Party Game Studios and Service Providers

Some parts of the platform are provided by third parties, including game studios and technical providers. This may include providers such as 3 Oaks, Bgaming (Softswiss), Big Time Gaming, Evolution Gaming, Evoplay, Gamzix, Playson, and Red Tiger Gaming.

Because the platform relies on external services, certain games or functions may be unavailable at times due to provider maintenance, updates, outages, or other operational limits. Tang Luck Casino may also link to or integrate services that have their own terms, which may apply in addition to these site terms.

Liability Limits - A Fair, Practical Approach

Tang Luck Casino is not responsible for losses or damages caused by events outside its reasonable control or by issues not caused by the operator, such as:

• Internet interruptions, device failures, or unsupported browsers.
• Mistakes made by the player, including incorrect payment details or redemption details.
• Delays or failures caused by payment providers or other third-party services.
• Service disruptions due to maintenance, security updates, or technical problems.
• Misuse of the platform or account by the player or an unauthorized third party.

Nothing in these conditions of use is intended to limit any rights that cannot legally be limited under applicable law.

No Promises of Uninterrupted Service

The website, games, and services are provided on an “as is” and “as available” basis. Tang Luck Casino works to keep the platform stable and secure, but it cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Site Terms

Tang Luck Casino may update these terms and conditions from time to time to reflect changes in the platform, security practices, promotions, or operational requirements. The most current version posted on the website will apply from the date it is published, unless a different effective date is stated.

You should review this page periodically so you understand the latest player responsibilities and platform rules. Continued use of the site after updates means you accept the revised terms.

Related Policies You Should Review

These site terms work alongside other important policies and pages that explain how the platform operates. Depending on what you use, you may also want to review our Privacy Policy, plus any posted bonus terms, cookie information, and identity verification and anti-fraud standards used to protect players and the platform.

Contact Support - Questions About These Rules

If you have questions about these terms, your account, promotions, verification, or redemption requests, you can reach Tang Luck Casino support by email at “support@tangluckcasino.com.” If live chat is available on the site, you can also contact the team there for faster help.

Using Tang Luck Casino is meant to be clear, fair, and enjoyable. These service terms are here to protect players, set realistic expectations, and support a safe environment, and your continued use of the platform means you agree to follow them.